<aside> đź“Š This template uses Notion2Charts to demonstrate how Notion databases can be visualized as charts. Learn more about implementing Notion2Charts.
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Below is a high level overview of our key customer feedback metrics. For each one, you can dive deeper and see the data and methodology behind it. Our team gathers feedback from our customers via App Store reviews, collecting NPS scores, and tracking churn and retention metrics.
We collect user reviews from the App Store and run sentiment analysis to understand how are customers are feeling.
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See the App Store Reviews Sentiment Analysis for a full breakdown of customer reviews and more visualizations.
We use NPS Score to measure customer satisfaction by asking how likely your customers are to recommend your product to a friend on a scale from 1 to 10. It is a key ingredient in tracking if customers are likely share your product and continue to use it. See the full NPS Score Tracker for a breakdown.
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Popularized by the email client Superhuman, this metric asks users how disappointed they would be if the product disappeared tomorrow. The data behind this is collected in the same survey as NPS Score. See the NPS Score Tracker.
Measuring user retention is key to understanding if you are filling a “leaky bucket” or sustainably growing. We group churn reasons to see trends and discover how we can improve the product to reduce churn. Explore the Churn Tracker
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Getting Started With Notion2Charts